Terms and Conditions

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Refund Policy

Effective Date: 21/09/2024

Thank you for choosing ‘The Gurukul’ We aim to provide a high-quality learning experience, and customer satisfaction is important to us. Please read our refund policy carefully.

1. Subscription Plans and One-Time Purchases

• All subscription plans and one-time purchases made through ‘The Gurukul’ are final once processed.

• If you experience technical issues or difficulties accessing the course content, please contact our support team within 3 days of your purchase for assistance.

2. Refund Eligibility

We offer refunds under the following conditions:

• Mistaken Purchase: If a subscription or course was purchased by mistake, a refund request must be submitted within 3 days of the purchase.

• Technical Issues: If there are verified technical issues that prevent access to the course content or app features and we are unable to resolve them within 3 days, you may be eligible for a refund.

• Course Unavailability: In cases where a course is permanently removed from our platform, users may request a refund for unused portions of their subscription.

3. Refund Requests

To request a refund:

• Contact our support team at ‘gurukulphoenixinstitute@gmail.com’ within 3 days of the purchase.

•Include the following information:

   Your full name

   Transaction details (purchase date, order number)

   A brief description of the reason for the refund request

4. Non-Refundable Items

Refunds will not be provided under the following circumstances:

• You have completed or consumed a substantial portion of the course.

•  You changed your mind after purchase.

• in cases of dissatisfaction with the course content, unless covered by our satisfaction guarantee (if applicable).

5. Processing Refunds

• Once we receive your refund request, we will review and process it within 7 days.

• Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, refunds may take up to 10 days to appear in your account.

6. Exceptions

Certain promotions, discounted offers, or specific terms tied to certain courses or subscription plans may override this general refund policy. Please review individual course or subscription terms at the time of purchase for more details.

7. Contact Us

For any questions or concerns regarding our refund policy, please reach out to our customer support at ‘gurukulphoenixinstitute@gmail.com’